Return & Refund Policy (Dry Fruits and Nuts Products)

1. Eligibility for Returns

• Returns are accepted only for products that are damaged, spoiled, or incorrect at the time of delivery.
• To be eligible, the issue must be reported within 48 hours of delivery.
• Products must be unused, unopened, and in original packaging.

2. Non-Returnable Items

• Opened food products cannot be returned due to hygiene and safety reasons.
• Items damaged due to improper storage or handling after delivery are not eligible for return.

3. Refund Policy

• Once the returned product is received and inspected, approval will be granted if it meets eligibility criteria.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.

4. Replacement Option

• In case of damaged or incorrect items, customers may request a replacement instead of a refund, subject to stock availability.

5. Return Process

• Customers must provide order details, clear photos of the product, and issue description.
• Approval is required before sending any product back.

6. Cancellation Policy

• Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible.

7. Contact for Support

For any return, refund, or order-related issues, contact:

customer support email: replitionretials@gmail.com